Module 1
The features of the Cisco Unified Communications network, including powerful features new to Release 6.X with an overview of Cisco Unified Communications components:
- Cisco Unified Communications Manager (Cisco UCM)
- Cisco UCM 6.X
- Cisco UCM Express 4.1
- UC500 SMB Appliance
- Cisco Unified Communications Messaging Components
- Unity
- Unity Connection
- Unity Express
- Cisco Mobility and Presence
- Cisco UCM 6.X Mobility Support
- Cisco Unified Mobile Communicator
- Cisco 7921 IP Phone
- Cisco Unified Presence
- Cisco Unified Communications Conferencing Components
- Cisco UCM Express 4.1 Hardware Conferencing
- Cisco UCM 6.X Enhancements
- Cisco MeetingPlace Express 2.0
- Cisco MeetingPlace 6.0
- Cisco Contact Center
- Cisco Contact Center Express
- Cisco Contact Center Enterprise with deployment scenarios
- Management Tools
- Cisco Unified Operations Manager 2.0.1
- Cisco Unified Service Monitor 2.0.1
- Cisco Unified Provisioning Manager 1.1
- Cisco Unified Service Statistics Manager 1.0
- Security principles and practices to protect your Unified Communications architecture from attack
- Security overview
- Firewalls at Layer 2 using ASA TLS Proxy
- Firewalls at Layer 3
Module 2
Designing the LAN for Unified Communications deployment
- Campus Evolution and the three tier design
- Connecting IP Phones
- Wiring
- IP Addressing and VLAN design
- Power over Ethernet
- Designing High Availability at the Data Link and Network Layers
- Link redundancy
- Spanning Tree and Rapid Spanning Tree
- Network Layer Redundancy
- Extending Layer 3 to the Access Layer
- Reviewing LAN QoS for IP Telephony
- Designing the Access Layer
- Designing the Distribution Layer
- Designing the Core Layer
Lab 2 – Designing LANs to support Cisco Unified Communications
Module 3
How to provision and allocate WAN services to data and Voice/Video traffic
- Sizing the WAN Link step by step
- Step 1 Select a Codec
- Step 2 Determine Busy Hour Traffic
- Step 3 Calculate Number of Lines
- Traffic Engineering using either an Erlang calculator or Erlang tables
- Step 4 Calculate WAN Link Bandwidth for Voice
- Step 5 Establish a Baseline for IP WAN Data Traffic
- Step 6 Calculate Overhead Traffic
- Step 7 Calculate the IP Bandwidth Requirement
- Designing WAN QOS for Cisco Unified Communications
Lab 3 – Engineering WAN Connectivity
Module 4
Designing Unified Communication Call Control
- How to select and provision voice gateways
- Review of VoIP Gateways
- Specify Endpoint Survivability
- Specify Fax and Modem Support
- Support for Q.SIG Protocols
- Trunk Sizing
- Internet Telephony Service Providers (ITSP)
- Analyze Gateway Requirements
- Lab 4-1 – Selecting a Voice Gateway
- Designing the location and quantity of DSPs to support required media resources
- Media Resource and DSP Overview
- Calculating DSP Requirements for Voice Termination Points
- Calculating Conferencing Requirements
- Calculating Hardware MTP and Transcoding Requirements
- Calculating Encryption Requirements
- Calculating IPSLA Requirements
- Specifying Platforms for the Media Resource Group
- Lab 4-2 – Calculating DSP requirements by Location
- Selecting the appropriate Cisco Unified Call Control deployment model based on requirements
- Call Control Application Options
- Cisco Unified Communications Manager 6.X Clustering
- Cisco Unified Communications Manager Deployment Models
- Single Site Deployment
- Single Site Co-Resident Deployment
- Multi-Site WAN with Centralized Call Processing
- Multi-Site WAN with Distributed Call Processing
- Multi-Site Single Cluster Call Processing
- Multi-Site WAN Hybrid Call Processing
- Select the appropriate Cisco Unified Communications Manager Deployment Model
- Determine the MOH Transport Mechanism
- Lab 4-4 – Select the appropriate Call Agents and protocols
- How to design effective dial plans
- Dial Plan Overview
- Numbering and Dialing Schemes
- Path Selection
- Calling Privileges
- Digit Manipulation
- Designing the Dial Plan
- Lab 4-5 Designing the Dial Plan
- How to design Emergency Services for effectiveness and compliance with local E911 regulations
- Plan E911 Functionality
- Public Safety Answering Points (PSAP) and Providers
- Interface definition and configuration
- Cisco Emergency Responder (CER) Overview
- Evaluating the effect of E911 on the Dial Plan
- Evaluate the effect of E911 on Gateways
- Lab 4-5 - Designing the E911 components for CER
- Designing a Secure Cisco Unified Communications Solution
- Incorporating the Corporate Security Policy Into the Design
- Specifying Adequate Physical Security
- VLANs and Broadcast Domains
- Secure IP Phones
- Securing Cisco Unified Communication Manager
- Designing for Voice Encryption
- Final Design Lab - Completing the SPAN Engineering Cisco Unified Communication Call Control Design