Workshop Monitoring and Troubleshooting Microsoft Exchange Server 2007

Elements of this syllabus are subject to change.

 

This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

 

The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.

After completing this workshop, students will be able to:

 

Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers.

Monitor and troubleshoot client performance and connectivity.

Identify and resolve issues related to access of resources and messages.

Monitor and troubleshoot mail flow.

Monitor and troubleshoot Mailbox servers.

Monitor and troubleshoot external and additional services.

Identify trends in a messaging system.

Fundamental knowledge of network technologies including DNS and firewall technologies.

Experience administering Exchange Server 2007.

Experience with the Windows Server 2003 operating system.

Experience with Active Directory directory service in Windows Server 2003.

Experience with managing backup and restore on Windows Servers.

Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.

Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

Microsoft Certified Professional Exams

Session 1: Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting

 

Introduction to Microsoft Operations Manager

Introduction to Troubleshooting Exchange Server 2007

Demonstration: Using MOM to Monitor Exchange Servers

 

Session 2: Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity

 

Tools for Monitoring Client Performance and Connectivity

Process for Troubleshooting MAPI Clients

Process for Troubleshooting Client Access Server Clients

 

Session 3: Unit 3: Troubleshooting Access to Resources and Messages

 

How Public Folder Access Works

How Calendaring Works

Process for Troubleshooting Client Access Server Issues

 

Session 4: Unit 4: Monitoring and Troubleshooting Mail Flow

 

Discussion: Tools for Monitoring Mail Flow

Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools

Process for Troubleshooting Internal Mail Flow

Process for Troubleshooting External Mail Flow

 

Session 5: Unit 5: Monitoring and Troubleshooting Mailbox Servers

 

Tools for Monitoring and Troubleshooting Mailbox Servers

Process for Troubleshooting Mailbox Servers

Demonstration: Troubleshooting Mailbox Server Performance Issues

 

Session 6: Unit 6: Monitoring and Troubleshooting External and Additional Services

 

Discussion: External and Additional Services Required by Exchange Server 2007

External Services Required for Unified Messaging in Exchange Server 2007

Monitoring External Services with MOM 2005

 

Session 7: Unit 7: Identifying Trends in a Messaging System

 

Tools for Identifying Trends in a Messaging System

Exchange Server 2007 Management Pack MOM Reports

Discussion: Information Required to Identify and Resolve Trends